Today’s tech-savvy costumer, expects each touchpoint to be seamless, personalized, timely, and efficient. These new demands, have led to a rapid acceleration of customer engagement tools and making businesses act on customer feedback to deliver on the moment. However, many organizations are still falling short on these key activities, leading to more dissatisfaction and inefficiency.
In the last decade, companies have been facing the challenges of improving success and longevity of their customer relationships. Therefore, Dynamics 365 Customer Service has be strengthened with Dynamics 365 Voice, which brings powerful data, sentiment, and satisfaction analysis to empower agents with the right information at the right time.
Dynamics 365 Customer Voice maximizes the effectiveness of the support your team gives customers, creating tailored interactions and cultivating longevity. Within Dynamics 365 Customer Service Hub, chat agents can send surveys after a purchase or service, automatically capturing direct feedback. Additionally, these surveys can be created as a feedback, giving businesses the opportunity to resolve complaints.
Agents who have access to automatically analyzed feedback from Customer Voice can help other departments continually understand their customers. In addition, with automation tools, agents can gather satisfaction scores and utilize the data to create more effective and efficient service calls and support chats.
This new world is demanding tailored, consistent experiences, and the creation of a comprehensive solution that pulls all your data together to build valuable customer relationships.
Learn more about Dynamics 365 licensing, receive expert guidance and side-by-side support to deploy the best solution for your company.