Dynamics 365 Marketing is an app created to elevate customer experiences by personalizing journeys across touchpoints, to strengthen and create loyalty. It works seamlessly with Dynamics 365 Sales, Customer Insights, Microsoft Teams, and other Microsoft products to allow efficient decision-making using AI and insightful data.
This tool consists of two primary modules and event management. These modules include capabilities to create graphical email and interactive customer journeys.
What can you do with Dynamics 365 Marketing?
- Engage customers in real time by designing, predicting, and delivering content through the right channels in the moment of interaction for personalized customer journeys.
- Win customers and earn loyalty faster by orchestrating customer journeys across marketing, sales, commerce, and service, to provide an integrated customer experience.
- Personalize customer experiences with AI by turning insights into relevant action, using AI-driven recommendations for content, customer segmentation, and analytics.
- Build customer trust with a unified, adaptable platform by using built-in features to help meet compliance, and to protect customer data.
Dynamics 365 Marketing Capabilities
- Create end-to-end experiences with real-time customer-led journeys, B2C and B2B marketing, physical and digital channels.
- Get AI assistance through a dynamic, easy-to-use editor, experimentation and optimization, and AI recommended channels.
- Enjoy simplicity through natural-language segments and journeys, easily defined journey triggers, and engaging events with Microsoft Teams.
Stay on top of the ever-changing market trends with AI capabilities. For more information about our Dynamics 365 licensing plans and for assisted purchases, please contact one of our experts today.