What is the Microsoft Customer Experience Platform?

As a result of digital transformation, engaging with customers is multifaceted so expectations have risen dramatically. From generating initial interest, to delivering exceptional service and support, businesses must deliver connected experiences in every customer touchpoint. Therefore, Microsoft is introducing the Microsoft Customer Experience Platform, which gives organizations full ownership of their customers data to connect…

Improve your customer service with Dynamics 365 Customer Voice

Improve your customer service with Dynamics 365 Customer Voice

Today’s tech-savvy costumer, expects each touchpoint to be seamless, personalized, timely, and efficient. These new demands, have led to a rapid acceleration of customer engagement tools and making businesses act on customer feedback to deliver on the moment. However, many organizations are still falling short on these key activities, leading to more dissatisfaction and inefficiency.…

Microsoft Dynamics 365 Licensing Guide

Microsoft Dynamics 365 Licensing Guide

Microsoft Dynamics 365 Licensing offers purpose-built business applications integrating a modern and complete solution for SMB and enterprises to monitor specific processes through a management software. This applications helps your organization accelerate digital transformation, adapt and grow, engage with customers, empower employees, streamline operations, and reinvent products or business models. We hope this guide helps…

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Buying seat-based offers in Microsoft 365, Dynamics 365, and Windows 365

To continue with their digital transformation, Microsoft has created a new commerce experience. In June 2021, we talked about the option of buying Azure services through the Microsoft Customer Agreement. Now, on September 20 2021, Microsoft announced the launch of the next phase, in which seat-based subscriptions (Microsoft 365, Dynamics 365, Power Platform, and Windows 365) will join…

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Azure Product Terms Update

Microsoft’s efforts to simplify licensing and improve customer experience continue. As a result, on September 1, Microsoft announced an update to Azure Product Terms: Its consolidation, under a single “Microsoft Azure” page, effective from October 1, 2021. The main purpose of this consolidation is to provide simplicity, and more clarity surrounding these terms. Here are…

Microsoft Licensing CSP support

Benefits of CSP support for Microsoft Licensing

If your business is deciding to migrate to Microsoft cloud services such as: Office 365, Microsoft 365, and Azure, you need to decide a pathway from Open Programs, Enterprise Agreement (EA) or purchase through a Cloud Solution Provider (CSP). If receiving constant support and maintenance is a priority for your business, buying your Microsoft Licensing…