Frequently Asked Questions

Microsoft Cloud Solution Provider (CSP) Program

What is the Microsoft CSP program?

The Microsoft Cloud Solution Provider (CSP) program delivers a consistent, simplified, and flexible purchase experience for customers when licensing Microsoft software and Cloud services. The CSP program offers a higher level of post-sale technical support and allows customers to choose between monthly, annual, or semi-annual billing.

What are the benefits of purchasing Microsoft Cloud Licensing with Venti Exchange under the CSP program?

  • You will pay only for what you need, on demand
  • Free admin technical support
  • It allows you to choose monthly, quarterly, semi-annual, or annual payments
  • Consolidated billing is available for promotions and volume discounts
  • You will be able to manage your licenses and make changes any time you need, through our advanced Client Licensing Portal
  • Expert advice from our specialists is available whenever you need it
  • 24/7 critical admin Cloud support with SLAs based on the severity of your ticket

Microsoft 365

What is Microsoft 365?

Microsoft 365 is a subscription cloud service that brings together Office 365, Windows 10 Enterprise, and Enterprise Mobility and Security. There are multiple Microsoft 365 plans to choose from depending on your business needs.

What is the frequency of the payments?

With Venti Exchange you have the ability to pay monthly, annually, or semi-annually.

Are there any discounts available?

We have discounts available based on terms or volume.

What does ‘’consolidated billing’’ mean?

Venti Exchange allows customers to bring together their Microsoft 365 billing with other services, such as Azure consumption, Teams Voice/Call Center, Help Desk, among others.

How do I know what is the best plan for my organization?

Our team of experts can help you find the best plan based on your organization’s needs. Contact us today.

Microsoft Software

What are the benefits of buying Microsoft Software Licenses with Venti Exchange?

Purchasing Microsoft Software through our store is a simple and efficient process, you will have access to pre-sale and post-sale assistance, as well as 24/7 support from our team of experts, and the possibility of volume and term discounts.

How do I make a purchase at your store?

You can have access to our store through the Microsoft Software page, once in this page, it is as simple as buying from your favorite online store. All you will have to do is add the selected items to your cart and check out.

When will I receive my Product Key?

You will receive your Microsoft Product Key the same day of your purchase. After checking out through our store, there is a 20-to-30-minute wait time for your product key to be generated.

What is the frequency of the payments?

This depends on the product or service being licensed as well as the terms selected.

Microsoft Azure

What is Microsoft Azure?

Microsoft Azure is a cloud platform that is composed by more than 200 products and cloud services.

How do I purchase Azure with Venti Exchange?

You can purchase Azure with Venti Exchange by submitting a contact form to arrange a discovery call with one of our experts. After this call takes place, our team will send you a custom quote and the details to make your payment to start using Microsoft Azure.

What are the benefits of buying Azure with Venti Exchange?

By purchasing Azure with us you will have access to enterprise-class technical support available 24/7, expert guidance from our team, consolidated billing, and volume & term discounts.

How do I know what Azure product or service is the right one for my organization?

Contact us for a discovery call and our team of experts can help you find the best product or service based on your organization’s needs.

Windows 365

What is Windows 365?

Windows 365 is the world’s first cloud PC. It delivers a personalized Windows experience where each user can securely stream the desktop, apps, settings, and content from the Microsoft cloud to their devices.

How is Windows 365 licensed?

Windows 365 is offered as a per user license. The compute/storage costs are included in the per-user license purchased. Note: Multiple users of a single cloud PC are not supported or permitted at this time.

Do you sell, support, deploy Windows 365?

Yes. Windows 365 is delivered via Microsoft’s CSP program, which means you can purchase licenses, just as you would any other Microsoft subscription-based service, like Microsoft 365. You can also count on our CSP support, read more here.

Are there prerequisites for Windows 365?

Windows 365 has two editions: Business, and Enterprise. Windows 365 Business does not have any underlying prerequisites.

Windows 365 Enterprise does have prerequisites; for more details, see Windows 365 requirements | Microsoft Docs.

How do I know which edition of Windows 365 is right for our organization?

  • Windows 365 Business is a one-size fits all solution, for up-to 300 users.
  • Windows 365 Enterprise provides more manageability by allowing Microsoft Endpoint Manager-based provisioning, for unlimited users.

What is the difference between Windows 365 and Azure Virtual Desktop?

Azure Virtual Desktop is highly customizable to allow for maximum flexibility. It is consumption-based rather than subscription-based and provides additional functionality that is not yet available in Windows 365.

Windows 365, on the other hand, was designed for simplicity, allowing customers to get the benefits of personalized Cloud PCs without requiring VDI or Azure expertise.

Support

How do I manage my Microsoft 365 plans and Azure Services?

You have access to your account any time you need it, through our advanced Client Portal

What kind of support is included?

Cloud subscriptions procured via Microsoft’s CSP program include break-fix, admin support. End-user support plans are available upon request. Perpetual licenses do not include support.

What is your support response time?

Our SLA response time varies according to the severity of the support ticket.

  • Severity A (Critical): 30 minutes
  • Severity B (High): 2 hours
  • Severity C (Medium): 4 hours
  • Severity D (Low): 24 hours

You can manage the severity of your support ticket on our Client Portal

Do you offer ongoing Managed Services?

Yes, we do offer Managed Services. Please visit our Managed Services web page for more details.

Can you help with the initial installation of our service?

Yes, as part of the CSP program, we offer basic service provisioning, service issues, and service configuration changes. You can also request professional services (quoted separately) for any needs beyond basic service support.

Do you offer training?

Yes, we have many different options available. Everything from live to webinar to prerecorded training via a premium end-user training portal, it all comes down to what your requirements are.

Ask our experts

If you have a question that is not listed above or if you need more information, please reach out to one of our experts